Ratings & Reviews
Resident Reviews
|Recommended: YesThe facility makes us use a delivery service called Fetch and charges us 25 month for this inconvenience. You are required to have your packages delivered to Fetch. You then go online and pick a delivery window. You used to be able to go to the lobby and get your packages there. F
You can’t call Fetch, only email, and they are late in responding and unhelpful. Beyond the one totally misdelivered package, I got a new puppy Sunday and the crate was to arrive Sunday. Fetch said it was oversized and required a signature unlike other packages so delivery was very limited. It was raining when delivery was to occur and Fetch said it attempted to delivery Sunday but that is a lie as 5 of us were sitting in the livingroom feet from the front door. All you can do that evening is email Fetch, which doesn’t respond until the next afternoon and then does nothing. Allegedly package coming 2 days late. Why can’t building charge 10 month and have its employees handle with a raise
|Recommended: NoDisappointed — We just moved in and so far we are really disappointed with our experience. We were promised parking on the day we moved in, and there was none available. Our apartment wasn’t “finished” on the day we moved in, so we had maintenance staff in and out fixing things all day- and it still wasn’t finished that day So many of our kitchen cabinets are broken as well. Our bathtub apparently wasn’t done so we had to wait a week for incredibly rude maintenance staff to come in, not finish the job, and leave a huge leftover mess in the bathroom.
response from property -Hi Sarah,
We want to take a moment in apologizing. We pride ourselves on our attention to detail, but it seems we missed the mark. I have discussed your situation with our team and would love to speak with you. I sent you a private message to discuss the matter further. Thank you for giving the opportunity to ensure all off the items are resolved immediately so that we can turn your experience into a positive one. You can reach me directing at 215.569.0090. Marcus Thomas, Assistant Community Manager
|Recommended: YesGreat find — I found this complex online and have been really happy with the results Great size living area and nice common spaces. Building is very friendly and I can’t hear my neighbors through the walls.
Hi Bethany,
Thank you for such a warm review! It is reviews like yours, that remind us of why we continue to create an oasis for our residents here at NXNW. We appreciate your feedback. If we can be of any assistance, please let us know. Our phone number is 215.569.0090 or we can be reached by email at [email protected]. Thank you for choosing NXNW as your home. Community Manager, Sharita Harper
|Recommended: YesIt is okay but had a lot of opportunities — Si far I am enjoying living here, nevertheless there are tons of opportunities of improvement. Even the staff does a great job cleaning the on floor. It would be great to have a more recurrent cleaning in the rest of the floors. The hallway carpet is disgusting.
Also it is urgent to have the maintenance in the hallways that was mention a few months ago, the number in my door was taken and looks horrible.
Dear Rossette, Thank you for your feedback. We pride ourselves on our attention to detail, but it seems we missed the mark. I have discussed your situation with our team and would love to speak with you regarding a proposed solution. Thank you for giving us the opportunity to ensure all of the items are resolved immediately so that we can turn your experience into a positive one! You can reach me directly at 215-569-0090. Sharita Harper, Senior Community Manager
|Recommended: YesThird floor living — So far everything has been good, with a few little hiccups. It seems our apartment is right below a construction zone or the maintenance shop. We hear drilling throughout the day starting at 7am sometimes. We also submitted a maintenance firm that hasn’t been done, it has only been a month, but it would be nice to get a few things fixed.
Dear Sinead, Thank you for your feedback. We pride ourselves on our attention to detail, but it seems we missed the mark. I have discussed your situation with our team and would love to speak with you regarding a proposed solution. Thank you for giving us the opportunity to ensure all of the items are resolved immediately so that we can turn your experience into a positive one! You can reach me directly at 215-569-0090. Sharita Harper, Senior Community Manager
|Recommended: YesGreat apartment complex and area to reside — Studio apartments are very large in terms of pricing versuz competotion in this area. Very safe and most activities are within alking distance or by bus.
Dear Ms. Satz,
We are incredibly grateful that you took the time out to leave us this note, and we look forward to your continued residency. S. Harper, Senior Manager
|Recommended: YesJust moved out of NorthxNorthwest after being here since August of 2018 The apartment complex is located in a great and safe area. Super close by to a Target and WholeFoods I have no complaints at all. The staff is phenomenal - Michelle the property manager has been in touch with me since the day I moved in and has always been extremely responsive to any questions I've had. The amenities are incredible, the front desk staff and maintenance staff Rob, Keith, Kevin are always extremely helpful. Would recommend this to anyone in heartbeat.
Reading this review made my day! Thank you for taking the time to leave us such a nice review. S. Harper, Senior Community Manager
|Recommended: YesFantastic Move-In Experience — I recently moved into the community and had an excellent experience interacting with Michelle and Jailyn on the leasing team. The maintenance staff, Robert, Keith, and Kevin were also extremely helpful and quick to fix the few things that needed attention in my apartment. The front desk staff was also accommodating and helpful as I had large items delivered over the last couple days. My thanks to the entire NorthXNorthwest team. My move from Indianapolis could have been a lot tougher had I not be received so kindly and by such a helpful group of people.
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!
S. Harper, Senior Community Manager
|Recommended: YesHappy with building — Just moved in and very happy with the buildin. Staff is very helpful and nice
Thanks for sharing your rating with us and the community. We look forward to your continued residency!
S. Harper, Senior Community Manager
|Recommended: NoI have definitely recommended this place in the past to people looking for apartments on nextdoor and a local neighborhood FB groups.
I would not recommend this place anymore however because of their unreasonable rental increase. Our rental increase we just received for our lease renewal was a whooping 217.00 a month more a month plus an additional mandatory 12.00 a month for their liability insurance. We already have insurance that meets their requirements and even received an email confirming that through their 3rd party POPIC partner. That doesn’t matter however because they still require their 12.00 liability insurance thorough their preferred insurance company.
In all the years I’ve rented, I have never seen such a steep increase and have never been forced to get rental insurance through the management companies preferred vendor rather than one of my choosing.
Hello Sherri,
We're doing all we can to create an environment that merits our rents. You're able to opt out of the POPIC rental liability insurance by providing your own renters insurance declaration page to POPIC directly and the $12.00 charge each month will stop. Please let us know how we can help you resolve the POPIC billing and we'll be happy to do so. You should have received an email with instructions on how to submit your renters insurance document to POPIC.
Thanks for making NXNW your home.
Sincerely,
NXNW Team
|Recommended: YesExcellent Apartment Living — Would highly recommend - great location, great facilities, and great staff.
Kyle, Thank you for taking the time to share your positive experience at NXNW. We are so happy you chose to call our community home and we come highly recommended by you! We look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 215.569.0090 or stop by the office. Thank you again! Michelle S., Assistant Community Manager
|Recommended: YesBuilding Review — Excellent living space One of the best spots to be in Philly
Robert, Thank you for taking the time to share your positive experience at NXNW. We are so happy you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 215.569.0090 or stop by the office. Thank you again! Michelle S., Assistant Community Manager
|Recommended: YesFirst few days — Staff have been lovely as we learn the layout of the area and move in. Very nice atmosphere, very friendly as well
Lindsey, Thank you for taking the time to share your positive experience at NXNW. We are so happy you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 215.569.0090 or stop by the office. Thank you again! Michelle S., Assistant Community Manager
|Recommended: YesGreat — So far I’ve enjoyed the facility and
Rex, Thank you for taking the time to share your positive experience at NXNW. We are so happy you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 215.569.0090 or stop by the office. Thank you again! Michelle S., Assistant Community Manager
|Recommended: YesApartment looks great and well managed. Conveniently located
Thank you! We are happy you are enjoying your stay at NorthXNorthwest!